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Return and Refund policy

Return & Refund Policy

Returns are the provision by the sellers under different category where the option of return & refund is provided to you by the respective sellers. The return policy may not be same for all the product under a different product category.  The product which are under warranty period will be redirected to service center, return & refund policies will not be eligible for such products. You can refer to the product page for the applicable return policy. 

Valid reasons to return an item 

  1. If the Delivered Product is damaged/defective (physically damaged or broken)
  2. If the Delivered Product is incorrect / incomplete (missing product or wrong product/ different from the product presented on website) 
  3. If the size of fashion product doesn’t fit. (wrong/different size)
  4. If the delivered product is no longer needed. (you have changed your mind about the purchase/ you do not like the product after opening thepackage)-eligible for selected product only. 

Return cycle & Pickup period 

The return request must be initiated within 7 days of product return cycle and for damaged/defective products the return request must be initiated within 3 days of receiving the product. After the return request is accepted, product is picked within 3 days after the return request is accepted for inside valley. For outside valley the period may extend to 7 days. After the item has been picked up cozybazar will quality check the product and based on the outcome will be processed for refund or notifying the customer on any issue encountered. 

 Note: For outside janakpur returns, customer needs to drop the product at the Bikxa pickup location. 

Returns Pick-Up and Processing 

For returns, the address can only be changed if the pick up service is available at the new address. 

During pick-up, your product will be checked for the following conditions: 

Category Condition 
Correct Product Product name/IMEI/ image/ brand/ serial number/ article number/ bar code should match and the MRP tag should be undetached and clearly visible. 
Complete Product All in-the-box accessories (like remote control, Accessories/ its parts eg: lid or covers, sponge, etc/starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. 
Unused Product The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. the iCloud lock must be disabled for Apple devices. 
Undamaged Product No any physical damage/ no any physical deformation of the product/ there should not be scratches/ the perishable goods should not be damaged/ no any tears or holes in any kind of fabric materials/ no any crack is a breakage in any glasswares and transparent plastic materials or PVA plastic/, no any wires disconnections/ the electronic product should be functioning. 
Undamaged Packaging Product’s original packaging/ box should be undamaged/the cover should not be tore/ the labelling and price tags should remain as it was before. 
VAT/PAN Bill Product should be returned with VAT/ PAN bill if provided by the vendor. 

The field executive has the right to refuse to accept the return if any of the above conditions are not met. 


The refund will be processed after the product is picked and quality checked by the QC Team. The refund time depends on the payment method which is mentioned below. 

Payment Method Refund Option Refund Time 
Cash on Delivery (CoD) Bank Deposit 3-4 working days 
Credit Card To be credited to card10 working days 
Esewa  / khaltiTo be credited in respective account 1-2 working days
Card Payment  

Shipping charge refund 

  • If the refund is initiated due to “no longer needed” &  “change of mind” -then the shipping charge will not be refunded 
  • If the refund is initiated due to wrong/defective/damaged/quality issue then the shipping charge will be refunded.